I had a problem with accessing some of a certain (big, famous) publisher’s ejournals via one of the university’s main providers. So (as I was invited to do on the error page that I got instead of the article I wanted to read…), I emailed the publisher explaining in some detail what the problem was.
I get an email back in which it is quite obvious that the person writing it simply has not read what I wrote. And/or hasn’t got a clue.
Now, shall I a) email again and try not to be rude; b) email UWA Information Services; c) email the provider; or d) not bother to do anything? (I can pick up the article when I next go on campus. But I wanted to read it now, dammit. And I don’t know when I’ll next be on campus.)